Return or Refund Request Form

Return Policy Summary

It is within 30 days of purchase
The item is in original packaging in resellable condition, meaning it has not been opened/exposed/tampered with, written on or damaged in any way
This form is filled out in full and submitted

Making arrangements for a return is the responsibility of the client and may be subject to a 20% restocking charge.

If there is a problem with the product or an error made on our part, we will cover all related costs.

Contact Name *

Company Name *

Email *

Phone *

Original Purchase Date *

Invoice # or Sales Order # *

What is the Issue?

Please tell us a little about the issue so we can determine the best resolution *

Items for Return or Credit

Item Code	Description	Qty to Return

Is the Product in Resellable Condition?

Yes - unopened/undamaged/resellable

No - opened, damaged or defective

Photo/Proof of Issue (if applicable)

If this is a claim for a defective product, please attach pictures that help to show the issue along with date codes and batch #'s.
If it is for receiving an incorrect item, please snap some pictures showing our label/code and the mftr codes.
Multiple files allowed (JPG, PNG, GIF). Max 5MB per file.

How Would You Prefer to Resolve This?

Credit Note (applied to my account)

Credit Notes are the default because most accounts order repeatedly and it reduces costs so we can give the best return value, but we can do whatever is your preference.

Refund (subject to applicable fees)

I have read and understand the return policy *

We will review your request and send you an approval with next steps within 1-2 business days.
Questions? Contact: operations@greenshift.ca or orders@greensupplyhouse.com