We have small (L30), medium (L35) and large wholesale (L40) pricing which has a delivery subsidy built in on a sliding scale. The goal is to pass on economies of scale and give accounts the best price, and either free delivery, or very softened delivery. So although small wholesale has a higher unit price, it has a greater delivery subsidy built in and it does not have any minimum order. L40 has the lowest unit price but less delivery built in and a $500 minimum order. The effect is similar to seeing an option of discounts for 5+ or 20 + cases of a certain item, but we calculate it based on the entire order, and the averages over time, rather than discounting per item. Our goal is to always to set things up for what is easiest and most desireable for our accounts. Please note that pricing is set when an account is first set up, and our system is set to flag us if it looks like an adjustment would be advantageous for you. Please contact us if you have any questions or would like to discuss your account.
Taxes:
Taxes are based on the tax rate of the delivery location. These are broken out on every Sales Order and Invoice.
Minimum Order
There is no minimum order for Retail or Small Wholesale. The minimum for L40 is $500 and L35 is $250.
Delivery
Delivery Rates & Net Charges:
The Net Charge for delivery is often $0, or a max of 10% of the subtotal. Higher than this is an exception, or due to special added services. Delivery is calculated based on the Rate we pay, minus the Subsidy. Subsidies are based on a percentage of the subtotal and Rates are a complex forumla that varies depending on gas prices, delivery location, requirements, weight, size and quantity of items being delivered. In all cases you will be able to see if there is a delivery charge and if so, what that charge is, before we process the order.
Added Delivery Service:
Deliveries by default either go into a loading dock or a short distance from the entrance of a pedestrian door. If you would like an added service such as up or down stairs, brought into your stock room, or physically stocked for you, let us know. For the GTA and surrounding, we have our own driver, and he gets to know the accounts well so we can offer this for a small surcharge. Across Canada, rates vary as we deliver with outside carriers.
Rush Orders:
Rush Orders: If you need a RUSH, we have a few options: 1. We can ask our warehouse to drop everything and pick the order immediately in order for it to leave the warehouse a day sooner than it otherwise would. As of May 2023 this rate ranges between $40-$80 depending on the order size and the time constraint for getting it packed up. 2. We can shop around for expedited delivery service options – the added delivery fees vary depending on the location, degree of rush, and the size/weight/number of boxes that are being rushed. Rates for the latter can only be determined when we know those factors, so if you want a rush, be clear about what is needed and when so that we can give you an accurate quote.
Time Restrictions:
Time Restrictions: Deliveries are made to business addresses between 9am and 5pm Monday through Friday. If you are unable to receive during these hours, its important that we have that noted on your account. Depending on the degree of restriction, and whether manageable alternatives can be arranged, a surcharge may apply. An hour shaved off one side or the other is manageable with no charge. Note that there is a difference between a request vs a guarantee. A request is free as we sincerely care and we want everyone to be happy so we will always try our best, and often fulfill under that. Guarantees are harder and add real costs – rate is dependant upon the degree of restriction.
Residential Deliveries:
Residential Deliveries: If you have a business operating out of a residential address, signing an authorization to leave unattended form is the standard approach. Large trucks are not allowed on most residential streets so if you are in a residential neighbourhood, it would generally mean that shipments are limited to loose boxes and not shipping on pallets.
Timing
Timing for Order Processing:
If confirmed and able to process before 12 noon, the order is generally ready for pick up at 8am the next day. We sometimes exceed this, and there are times when there could be a small delay*.
Timing for Delivery:
In the GTA/surrounding, we have an conomical Flex 1-4 day delivery option whereby you generally will receive it in 1-2 days, guaranteed to be a max of 4 days. This is our default and a great option if you have 4 consequitive days that you are able to receive.
Outside the GTA, most of central Ontario has a 1-4 day delivery time, the rest of Canada about 2-7 days. In general, central cities across the country can expect faster times than remote regions. Note – orders do travel over weekends so if time is of the essence, try to have your order confirmed and able to process by Thursday so it can pick up on Friday. Although we are known to under promise, over deliver, since deliveries can be held up due to weather or unforseen circumstances, it is advisable to leave yourself a buffer.
What causes Delays & How to Prevent it:
*Issues that cause delays: missing item codes, any uncertainty of what is being ordered, questions, payment challenges, any reasons for extra fees that require authorizion before processing (such as if the order is requested for rush or restricted delivery), or inventory just arriving into our warehouse.
Prevent Delays by providing the information needed to avoid questions. If a rush or added service is required, state this clearly and either call us, or be available to review and confirm a quote or answer questions about your parameters.
Accounts start as pre-payment and often maintain that. For accounts that order regularly, if you would like extended payment terms please contact us to discuss. *Credit Card is for pre-payment only.
Returns & Refunds
Quality Control or Green Shift error:
If we made an error made an error , or if there is a quality problem, let us know and Green Shift will provide instructions for the resolve and cover all related costs.
Changed your mind or just want to return:
If you ordered an incorrect item or you have just changed your mind, returns and exchanges are accepted under the following conditions: 1. It must be within 30 days of purchase 2. It must be in resellable condition. This means that the internal packaging must not have been opened/exposed or tampered with, and the external box can simply be retaped to look as good as it was received. *If someone has written on the box, this makes it not resellable.
Making arrangements for a return under these conditions is the responsibility of the client. We will help as much as possible to make it easy and painless, but there are costs for inspection, relabelling and restocking so depending on the situation, a restocking fee, up to 20%, may apply.
Once your return is received and inspected, we will send you an email to notify you. Assuming the return meets the criteria, your credit or refund will be processed. If you have a return in process and have any questions, please email: operations@GreenShift.ca, or call us at the office anytime: 416.925.9665/1.888.925.9665
